Privacy Policy
Effective date: August 16, 2025
1) Who we are
This Privacy Policy explains how Above & Beyond Tech LLC ("Above‑BeyondTech", "we", "our", or "us") collects, uses, discloses, and safeguards personal information when you visit https://www.above-beyondtech.com and when you interact with us through our business process outsourcing (BPO), telecom, logistics/dispatch, home security, and related services.
Head Office (Controller)
800 W Nasa Pkwy, Apt 169
Webster, TX 77598, USA
Regional Office
43 Abdul Haque Rd, Block L Phase 2
Johar Town, Lahore, Punjab 54000, Pakistan
Primary contact: info@above-beyondtech.com
This Policy applies when we act as a data controller—that is, when we decide how and why personal information is processed. When we process personal information on behalf of a client (e.g., contact‑center/BPO work), we act as a data processor under our contract with that client.
2) Information we collect
A) Information you provide directly
- Contact details (name, company, job title, email, phone) submitted through website forms or shared with our sales/channel teams.
- Business details related to inquiries about telesales, sales representation, telecom services, dispatch/logistics, home security, and other listed services.
- Support/CRM records you provide when using our complaint desk, help desk, chat support, or technical support.
- Payment-related information for invoicing or card payments handled by compliant payment processors. We do not store full credit card numbers.
- Call recordings and communications metadata when you contact our teams (for quality, training, and compliance—where permitted by law).
B) Information we collect automatically
- Device/usage data: IP address, browser and device characteristics, pages viewed, links clicked, and timestamps. Collected via cookies and similar technologies for security, analytics, and performance. See Cookies.
C) Information from third parties
- Lead and analytics partners, referees, public business registers, and our clients (when we process data on their behalf to deliver services).
3) How we use personal information
- Respond to inquiries, provide quotes, and deliver services across telesales, sales representation, telecom solutions, truck dispatch, home security, home‑warranty coordination, and other offerings.
- Operate our complaint desk, help desk, chat/CRM support, technical support, and related service operations.
- Process payments and manage billing (via third‑party processors).
- Maintain security (fraud prevention, abuse detection), improve website performance and content, and generate aggregated analytics.
- Comply with legal obligations and enforce agreements.
4) Legal bases (EEA/UK visitors)
We rely on the following lawful bases for processing under the GDPR/UK GDPR:
- Contract performance (Art. 6(1)(b))
- Legitimate interests (Art. 6(1)(f)), such as business operations, customer service, and site security
- Consent (where required, e.g., certain cookies/marketing)
- Legal obligation (Art. 6(1)(c))
6) International data transfers
We may transfer personal information among our operations and service providers in the United States, Pakistan, and other countries where we or our vendors operate. Where required, we implement appropriate safeguards (e.g., Standard Contractual Clauses for EEA/UK transfers) and limit access on a need‑to‑know basis.
7) Retention
We retain personal information only as long as needed for the purposes outlined in this Policy (e.g., service delivery, records, legal/reporting requirements) and then securely delete or anonymize it.
9) Security
We implement technical and organizational measures appropriate to the risk (access controls, encryption in transit where applicable, least‑privilege practices, vendor diligence). No method is 100% secure; please use caution when transmitting information online.
10) Your privacy rights
Depending on where you live, you may have rights to:
- Access, correct, or delete personal information;
- Object to or restrict certain processing;
- Withdraw consent (where processing relies on consent);
- Data portability;
- Opt‑out of certain targeted advertising or profiling (where applicable under U.S. state laws).
EEA/UK residents may lodge a complaint with their data protection authority. California residents may exercise rights under the CPRA. We will not discriminate against you for exercising your rights.
To exercise rights, contact us at info@above-beyondtech.com with the subject line Privacy Request. We will verify your request consistent with applicable laws.
U.S. State Law Opt‑Out
If we ever sell or share personal information for cross‑context behavioral advertising, we will provide a working opt‑out mechanism here. Currently, we do not sell or share personal information as defined by these laws.
11) Children
Our website and services are intended for business and adult consumers; we do not knowingly collect personal information from children under applicable age thresholds. If you believe a child provided information, contact us to request deletion.
12) Call recording & communications monitoring
Where permitted by law, we may record or monitor calls, chats, or emails for quality assurance, training, and compliance. We provide required notices and obtain consent where necessary. This is particularly relevant to our contact‑center and support offerings.
13) Third‑party links
Our site may include links to third‑party websites or services. We are not responsible for their privacy practices; review their policies before providing personal information.
14) Changes to this Policy
We may update this Privacy Policy from time to time. When we post changes, we will update the Effective date above and, if required by law, provide additional notice.
15) How to contact us
Above & Beyond Tech LLC
Head Office:
800 W Nasa Pkwy, Apt 169
Webster, TX 77598, USA
Regional Office (Pakistan)
43 Abdul Haque Rd, Block L Phase 2
Johar Town, Lahore, Punjab 54000, Pakistan
Email: info@above-beyondtech.com
Channel Partnership & Sales (US): (856) 295‑1254 | PK: (+92) 332‑786‑6654